Privacy Policy

Welcome to the eSwasthya App! By accessing or using the eSwasthya website and mobile application (the "App"), you agree to be bound by the terms described in this Privacy Policy, as well as all terms incorporated by reference. If you do not agree to these terms, please do not use the App.

1. Introduction

eSwasthya is a mobile application that allows users to conveniently order medicines, consult doctors online, book lab tests, and access various healthcare services across India. This Privacy Policy explains how we collect, use, share, and protect your personal and health information when you use the App.

2. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information: Your name, contact details, delivery address, payment information, and account details.

Health Information: Prescription details, medical history, consultation data, test results, and other health-related information.

Device and Usage Information: Device type, operating system, device identifiers, browsing data, IP addresses, and interactions with the App.

Location Information: We may collect location data to facilitate delivery and provide location-based services. This can be managed via your device settings.

3. Use of Information

We use the collected information for the following purposes:

Order Processing: To process and deliver your medicine orders and other healthcare services.

Healthcare Services: To facilitate consultations with doctors, lab test bookings, and delivery of medical products.

Personalization: To offer tailored recommendations, services, and timely notifications (e.g., refill reminders).

Customer Support: To respond to your inquiries, resolve issues, and provide assistance.

Improvement of Services: To enhance the App’s features and performance based on your usage.

4. Sharing of Information

We may share your information with:

Healthcare Providers: Doctors, pharmacies, and medical professionals involved in providing services.

Third-Party Service Providers: Payment processors, delivery partners, and cloud services to help facilitate the services we offer.

Legal Authorities: If required by law, we may share your information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the App, track usage patterns, and offer personalized content and ads. You can manage cookie preferences in your device settings.

6. Advertisements

We may serve non-personalized ads via third-party advertisers. These advertisers may use cookies or similar technologies to track your interactions with ads and personalize content.

7. Location Data

If you enable location services on your device, we may collect and use location data to provide delivery services and offer location-based promotions. You can manage location permissions through your device settings.

8. Data Security

We implement industry-standard security measures to protect your personal and health information. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee complete security.

9. User Rights

As a user, you have the right to:

1. Access, update, or delete your personal data.

2. Opt-out of receiving promotional communications by following the unsubscribe instructions or adjusting your preferences.

3. Withdraw consent for specific data processing activities where applicable.

10. Data Retention

We will retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to request deletion of your data, please contact us.

11. Children's Privacy

The App is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take appropriate action.

12. Data Transfers

Your personal information may be transferred to, stored, and processed on servers located outside of your jurisdiction. By using the App, you consent to the transfer of your data to these locations, which may have different data protection laws.

13. Notifications of Privacy Policy Changes

We may update this Privacy Policy from time to time. Any changes will be communicated through in-app notifications and will be posted on this page. The updated policy will take effect from the date of posting. We encourage you to review the Privacy Policy periodically.

14. Legal Compliance and User Rights (GDPR, CCPA)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict the use of your data. If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA).

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: care@eswasthya.in

Phone: 079 48484848

Address: Ambawadi Ahmedabad, Gujarat 380006

By using the eSwasthya App, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and ensuring a secure, user-friendly experience.