Privacy Policy

At ES MEDISERVE PVT LTD, we value the privacy and security of our delivery personnel. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Delivery App.

1. Information We Collect

Personal Data: Name, Employee ID, and Contact Details.

Operational Data: Delivery records including parcel status (delivered/returned), customer signatures, and screenshots of online payments.

Location Data: Real-time location information during working hours (mandatory for route optimization and delivery tracking).

Usage Data: Information regarding your interaction with the App (login history, updates, and performance logs).

2. How We Use Your Information

Delivery Management: To assign, track, and verify delivery tasks.

Route Optimization: To enable real-time tracking and optimize delivery routes.

Recordkeeping: To maintain accurate logs for performance evaluation and cash management.

Security and Compliance: To safeguard our systems and ensure compliance with internal policies and applicable laws.

3. Data Sharing and Confidentiality

Internal Use: Your information is shared internally only with authorized personnel (e.g., operations and management teams) for performance monitoring and support.

Third-Party Access: We do not share your personal information with external third parties unless required by law or for security purposes.

Confidentiality Obligations: You are expected to maintain the confidentiality of any data accessed via the App. Unauthorized sharing or misuse of this data is prohibited.

4. Data Security and Storage

Security Measures: We implement robust security protocols to protect your data from unauthorized access, disclosure, or modification.

Data Storage: Your data is stored securely and is accessible only to authorized personnel on a need-to-know basis.

Retention: Personal and operational data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights and Responsibilities

Access and Correction: You have the right to access and update your personal information by contacting the appropriate department within ES MEDISERVE.

Responsibility: By using the App, you consent to the collection and use of your information as described in this Privacy Policy. You are also responsible for ensuring that your device and login credentials are kept secure.

6. Changes to This Policy

Modifications: ES MEDISERVE reserves the right to update this Privacy Policy from time to time. Changes will be communicated through the App and via official company channels.

Continued Use: Continued use of the App after any changes indicates your acceptance of the updated policy.

7. Contact Information

If you have any questions or concerns about these Terms and Conditions or our Privacy Policy, please contact us at:

Email: tech@eshs.in

Phone: 079 48484848