Returns, Refund & Cancellations

Conditions for Return

• Products should be unused.

• Products should be returned in their original packaging, along with original price tags, labels, barcodes, and invoices. In the case of strips, only full unopened strips can be returned.

• The refund amount for the returned items will then be used/redeemed towards your next order.

Damaged Products

• In the unlikely event that you receive a damaged product:

• Please do not accept delivery if the outer packaging appears damaged or tampered with.

• After accepting delivery, you can only return the item if it is broken inside the packaging. To initiate the return, send us images showing the item is broken inside the packaging.

• We cannot guarantee a replacement for all products as it will depend on availability. In such cases, the refund amount will be used/redeemed towards your next order.

Order Cancellations

• You can cancel your order until 11 AM local time the day after it was placed. To do so, please call our customer service number at 7043332042/43 and provide details of the order you wish to cancel along with the valid reason.

• Cancellation charges of Rs 50 will apply.

Return Procedure

• Check all your items when the delivery person arrives.

• If you find any issues with the product, call our customer service number with your customer ID and invoice number.

• You can return the product with the delivery person by providing your reason for return. In the event of a mistake or mismatch by the company, it will be our liability. You need only return the incorrect items.

• If you wish to return a product after the delivery person has left, and delivery is possible from our end, the delivery person will come to collect it at their convenience. A credit note will be issued for the amount, redeemable in your next order.

• If you wish to return a product due to reasons such as receiving the wrong product, you may return it in its original condition within 15 days (1 day for injectables) from the billing date on your invoice. Please consult your doctor before placing an order if you anticipate a prescription change.

Refund Credit

• For valid returns, a credit note will be issued for the value of the returned item and applied towards your next purchase with ES Mediserve Pvt Ltd. You will receive a notification regarding the credit.

• If the return does not meet the outlined conditions, it will be reshipped back to you.